The purpose of 911 is to provide the public with a local access point to request immediate assistance from police, fire and rescue personnel for any in-progress situation that could potentially result in danger to someone’s life and/or property.
You will be asked a series of questions based on the type of incident you are reporting. Telecommunicators are trained to follow department policy and procedure and ask various questions to obtain the best information possible, for the safety of both the public and the response personnel. Cooperation from callers is a vital part of establishing effective public safety communication. Stay calm, listen to the questions the dispatcher asks you, and answer all of the questions. Do not hang up until the dispatcher tells you to.
The most important information to provide the 911 telecommunicator is your location and a phone number you can be reached at in case the call is disconnected. You will then be able to provide more information when prompted, “Tell me exactly what happened”.